Unity Lab Services™ UV-Vis Instrument Support Plans

Description

Select from Support Plan options that offer guaranteed response times and predictable per-visit costs that include travel expenses, labor, and replacements parts. These Support Plans will help you gain the greatest value from your technology investment by maintaining top performance from your instruments, maximizing uptime and productivity, and eliminating the uncontrollable cost of unplanned maintenance and repairs.

Essential Support Plan
This plan is designed for customers with sustained operations and delivers an essential blend of hardware and software support that will help you boost productivity. The Essential Support Plan provides the assurance that your instruments will perform at a high level, provide the data you need when you need it, and your lab will keep pace with the rapidly changing environment of today and tomorrow.

• Unlimited number of demand on-site service visits with a maximum 72-hour response
• Engineer labor and travel is included
• Priority status for technical support inquiries, response within 2 hours
• One (1) scheduled Preventative Maintenance visit
• Kit of basic consumables required for routine Preventive Maintenance
• Factory-certified replacement parts included
• Software updates and notifications

Limited Support Plan
The Limited Support Plan is an affordable option that delivers predictive and preventive maintenance services with the added assurance of an additional on-site visit. This plan will help you save resources, decrease downtime, and sustain employee efficiency.        

• One (1) demand on-site field service visit, response within five days
• Engineer labor and travel is included for one (1) demand on-site field service visit
• Priority status for technical support inquiries
• One (1) scheduled Preventative Maintenance visit
• Kit of basic consumables required for routine Preventive Maintenance

Proactive Support Plan
This plan is ideal for customers that utilize internal maintenance resources and are seeking to infuse predictive and proactive measures to help increase uptime and eliminate issues before they arise. You will have the peace of mind that you will have the backing of industry experts, the convenience of priority electronic or telephone support as often as you need it, and your instruments will remain current with the latest software advancements.        

• One (1) scheduled Preventative Maintenance visit with Engineer labor and travel included
• Kit of basic consumables required for routine Preventive Maintenance
• Priority status for technical support inquiries
• Software updates and notifications

Depot Support Plan
The Depot Support Plan is ideal for instruments that can be shipped to our Depot Repair Center. The plan combines unlimited repair with one preventative maintenance service to ensure your instrument provides the accurate data you rely on. This cost-effective, fixed rate plan assures your instrument undergoes dedicated, thorough service—without having to incur on-site service costs.

• One (1) scheduled Preventative Maintenance service at the Depot Repair Facility
• Unlimited repair return service at the Depot Repair Facility
• Priority status for technical support inquiries
• Software updates and notifications

Warranty Upgrade On-Site Service

• Includes unlimited on-site repair service
• Includes factory certified parts
• Engineer labor and travel charges included
• Does not include Preventative maintenance or qualification service